🚚 SHIPPING / SAMPLE COLLECTION POLICY

(For Home Collection Model)

1. Service Areas

Home sample collection is available only in selected cities/areas. Service availability may vary.

2. Collection Timeline

• Sample collection is scheduled within confirmed time slots.

• Delays may occur due to traffic, weather, or unforeseen circumstances.

3. Sample Handling

All samples are collected by trained professionals following strict hygiene and safety protocols.

4. Report Delivery

Reports are delivered digitally via:

• Email

• User dashboard

Turnaround time depends on the test type.

5. Failed Collection

If a sample cannot be collected due to incorrect address or unavailability, re-scheduling charges may apply.